Image may be NSFW.
Clik here to view.
Clik here to view.
The value of transparency or why I am no longer mad at BSkyB
Ok, you have just got a new customers and you want to keep that customer happy: you want to keep her and thus build an annuity stream from her. Looking at the situation from a service centred (and I...
View Article
Image may be NSFW.
Clik here to view.
Clik here to view.
Are you using the right lens to design the customer experience?
How do you view your business, your industry? One of the most useful posts I have come across recently is one by Mark Hurst at Good Experience. It gets to the heart of the matter quickly and I...
View Article
Image may be NSFW.
Clik here to view.
Clik here to view.
B2B: 6 guidelines for great customer service and fruitful relationships
What does it take to deliver good customer service in B2B? A little while back I wrote the following post: Do you care about your customers? This led to one reader asking about the difference between...
View Article
More Pages to Explore .....
